Customer Service Advisor - Hebrew Speaker (On-Site, from 09 Oct)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents is seeking a Customer Service Advisor in Lisbon, Portugal to be the first point of contact for customers, handling inquiries via phone, chat and email. Fluent Hebrew is required; candidates must be eligible to work in the EU and have the right to work in Portugal without sponsorship, in a fast-paced, customer-facing environment.

This on-site role offers a structured schedule (8 hours/day, Mon–Fri) and opportunities to resolve issues by following up on open cases and flagging

Qualifications

• Fluent Hebrew.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Right to work in the country without sponsorship required.
• Comfortable in a fast-moving, customer-facing role.

Responsibilities

• Follow up on open cases rather than letting them sit.
• Flag recurring issues so they can be addressed at the source.
• Stay calm and clear with customers even when they're frustrated.
• Respond to customer questions across phone, chat, and/or email.

Skills

Fluent Hebrew

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

This Customer Service Advisor opening in Lisbon, Portugal is a good fit for someone who's fluent in Hebrew and ready for a new challenge.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email

Requirements:

• Fluent Hebrew
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

If this sounds like a fit, happy to answer questions along the way.