Customer Service Advisor - Hebrew Speaker (On-Site, from 23 Oct)

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Advisor to be the first point of contact for multilingual clients. This on-site role rewards patience, clear communication and a proactive approach to resolving issues.

You will keep internal case notes up to date, know when to escalate, and contribute to a collaborative team that delivers quality service. The role requires fluent Hebrew and comfort with learning new internal systems; training is provided.

Qualifications

• Fluent Hebrew.
• Some prior customer-facing experience is a plus, though not essential.
• Reasonably tech-comfortable - happy learning new internal systems.
• Clear, professional communication style, written and verbal.

Responsibilities

• Keep internal systems and case notes accurate and current
• Recognize when something needs escalating versus resolving directly
• Resolve issues efficiently without cutting corners on quality
• Contribute to a supportive, collaborative team environment

Skills

Hebrew

Customer-facing experience

Tech-savvy

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

A well-established company in Lisbon is expanding and looking to bring on a Customer Service Advisor.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Keep internal systems and case notes accurate and current
• Recognize when something needs escalating versus resolving directly
• Resolve issues efficiently without cutting corners on quality
• Contribute to a supportive, collaborative team environment

Requirements:

• Fluent Hebrew
• Some prior customer-facing experience is a plus, though not essential
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.