Customer Support Agent - Hebrew Speaker (On-Site, from 09 Oct)

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 22,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Agent to assist Hebrew-speaking customers on-site. You will handle inquiries, troubleshoot issues, and ensure every conversation ends with satisfaction.

This front-line role demands strong communication, patience, and the ability to stay calm in a fast-moving environment. It is a full-time, on-site position based in Lisbon with standard 8-hour shifts.

Qualifications

• Fluency in Hebrew.
• Right to work in Portugal without sponsorship.
• Comfortable in a fast-moving, customer-facing role.
• Eligible to work in the EU (citizenship or valid permit).

Responsibilities

• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Stay calm and clear with customers even when they're frustrated

Skills

Hebrew fluency

Customer support

Communication

Problem solving

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

There's an opening for a Customer Support Agent in Lisbon, Portugal - ideal for Hebrew speakers looking for their next move.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Stay calm and clear with customers even when they're frustrated

Requirements:

• Fluent Hebrew
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.