Hebrew-Speaking Customer Support Advisor – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents is seeking a Customer Service Advisor in Lisbon, Portugal to be the first point of contact for customers, handling inquiries via phone, chat and email. Fluent Hebrew is required; candidates must be eligible to work in the EU and have the right to work in Portugal without sponsorship, in a fast-paced, customer-facing environment.

This on-site role offers a structured schedule (8 hours/day, Mon–Fri) and opportunities to resolve issues by following up on open cases and flagging

Qualifications

• Fluent Hebrew.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Right to work in the country without sponsorship required.
• Comfortable in a fast-moving, customer-facing role.

Responsibilities

• Follow up on open cases rather than letting them sit.
• Flag recurring issues so they can be addressed at the source.
• Stay calm and clear with customers even when they're frustrated.
• Respond to customer questions across phone, chat, and/or email.

Skills

Fluent Hebrew

Job description

Cross Border Talents is seeking a Customer Service Advisor in Lisbon, Portugal to be the first point of contact for customers, handling inquiries via phone, chat and email. Fluent Hebrew is required; candidates must be eligible to work in the EU and have the right to work in Portugal without sponsorship, in a fast-paced, customer-facing environment.

This on-site role offers a structured schedule (8 hours/day, Mon–Fri) and opportunities to resolve issues by following up on open cases and flagging