Customer Care Specialist - Hebrew Speaker (On-Site, from 09 Oct)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Care Specialist fluent in Hebrew to join our on-site team. You will be the voice customers hear when they need help, and your tone and follow-through matter as much as the answer itself.

Day to day, you will recognize when escalation is needed, keep case notes accurate, follow up on open cases, and contribute to a supportive, collaborative team environment. Right to work in Portugal without sponsorship is required.

Qualifications

• Fluent Hebrew.
• Comfortable in a fast-moving, customer-facing role.
• Able to stay organized when handling multiple cases at once.
• Right to work in Portugal without sponsorship required.

Responsibilities

• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment

Skills

Hebrew

Customer-facing

Organization

Multitasking

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

This Customer Care Specialist opening in Lisbon, Portugal is a good fit for someone who's fluent in Hebrew and ready for a new challenge.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment

Requirements:

• Fluent Hebrew
• Comfortable in a fast-moving, customer-facing role
• Able to stay organized when handling multiple cases at once
• Right to work in the country without sponsorship required

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.