Customer Support Representative - Hebrew Speaker (On-Site, from 23 Oct)

Cross Border Talents; Lisboa; On-site; EUR 19,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative to be the voice customers hear when they need help. You will respond to inquiries in Hebrew and help resolve issues on-site in a collaborative team environment.

The role requires Hebrew fluency and EU work eligibility, with the ability to follow up on open cases and keep case notes accurate in internal systems. This is an on-site position in Lisbon.

Qualifications

• Fluent Hebrew required.
• Some prior customer-facing experience is a plus.
• Right to work in Portugal without sponsorship.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).

Responsibilities

• Follow up on open cases to prevent backlogs.
• Contribute to a supportive, collaborative team environment.
• Keep internal systems and case notes accurate and current.
• Escalate issues when escalation is needed rather than resolving directly.

Skills

Fluent Hebrew

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

There's an opening for a Customer Support Representative in Lisbon, Portugal - ideal for Hebrew speakers looking for their next move.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment
• Keep internal systems and case notes accurate and current
• Recognize when something needs escalating versus resolving directly

Requirements:

• Fluent Hebrew
• Some prior customer-facing experience is a plus, though not essential
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.