Hebrew-Speaking Customer Support Advisor – On Site Lisbon

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Advisor to be the first point of contact for multilingual clients. This on-site role rewards patience, clear communication and a proactive approach to resolving issues.

You will keep internal case notes up to date, know when to escalate, and contribute to a collaborative team that delivers quality service. The role requires fluent Hebrew and comfort with learning new internal systems; training is provided.

Qualifications

• Fluent Hebrew.
• Some prior customer-facing experience is a plus, though not essential.
• Reasonably tech-comfortable - happy learning new internal systems.
• Clear, professional communication style, written and verbal.

Responsibilities

• Keep internal systems and case notes accurate and current
• Recognize when something needs escalating versus resolving directly
• Resolve issues efficiently without cutting corners on quality
• Contribute to a supportive, collaborative team environment

Skills

Hebrew

Customer-facing experience

Tech-savvy

Job description

Cross Border Talents in Lisbon is seeking a Customer Service Advisor to be the first point of contact for multilingual clients. This on-site role rewards patience, clear communication and a proactive approach to resolving issues.

You will keep internal case notes up to date, know when to escalate, and contribute to a collaborative team that delivers quality service. The role requires fluent Hebrew and comfort with learning new internal systems; training is provided.