Customer Support Representative - Hebrew Speaker

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is hiring a Customer Support Representative to join a Hebrew-speaking team on-site. You will handle inquiries via phone, chat, and email with a focus on tone and follow-through to ensure customer satisfaction.

Key requirements include fluent Hebrew, strong communication skills, and the ability to stay organized while managing multiple cases in a fast-moving, customer-facing environment. This is one of several openings in Portugal.

Qualifications

• Fluent Hebrew required.
• Strong written and verbal communication.
• Organized and able to handle multiple cases.

Responsibilities

• Follow up on open cases across phone, chat, and email.
• Respond to customer questions across phone, chat, and email.
• Stay calm and clear with customers even when they're frustrated.
• Flag recurring issues so they can be addressed at the source.

Skills

Hebrew Proficiency

Customer Service

Multitasking

Written & Verbal Communication

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

An employer in Lisbon is hiring for a Customer Support Representative role and building out their Hebrew team.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Respond to customer questions across phone, chat, and/or email
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source

Requirements:

• Fluent Hebrew
• Able to stay organized when handling multiple cases at once
• Comfortable in a fast-moving, customer-facing role
• Clear, professional communication style, written and verbal

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.