Customer Support Representative - Hebrew Speaker (On-Site/Remote)

Cross Border Talents; Lisboa; Hybrid; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Representative to assist Hebrew-speaking customers. You will be the voice customers hear when they need help, with emphasis on tone and follow-through. The role offers on-site work with a remote option and a collaborative team environment.

Day to day you will respond across phone, chat, and email, staying calm and clear under pressure. You will help identify recurring issues and ensure timely follow-up on open cases, building a strong

Qualifications

• Fluent Hebrew required.
• Strong written and verbal communication.
• Customer-facing experience is a plus, not mandatory.

Responsibilities

• Assist Hebrew-speaking customers via phone, chat, and email.
• Maintain calm, clear communication even when issues frustrate customers.
• Flag recurring issues and communicate solutions with the team.
• Follow up on open cases and ensure timely resolutions.

Skills

Hebrew

Clear communication

Customer-facing experience

Job description

Location: Lisbon, Portugal
Work Model: On-Site, Remote
Schedule: 8 hours per day, 5 working days per week

An employer in Lisbon is hiring for a Customer Support Representative role and building out their Hebrew team.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source
• Respond to customer questions across phone, chat, and/or email
• Follow up on open cases rather than letting them sit

Requirements:

• Fluent Hebrew
• Clear, professional communication style, written and verbal
• Some prior customer-facing experience is a plus, though not essential
• Reasonably tech-comfortable - happy learning new internal systems

We keep candidates updated at each stage rather than leaving you guessing after you apply.