Customer Support Representative - Hebrew Speaker (On-Site, from 16 Oct)

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 23,000; Full time

Job summary

Cross Border Talents is seeking a Hebrew-speaking Customer Support Representative in Lisbon, Portugal. This on-site role involves handling customer inquiries, solving problems, and ensuring high satisfaction with each interaction.

Candidates should be fluent in Hebrew, comfortable in a fast-paced environment, and able to stay organized while managing multiple cases. We review applications on a rolling basis and provide support throughout the process.

Qualifications

• Fluent Hebrew required for daily customer interactions.
• Experience in fast-moving, customer-facing roles is preferred.
• Clear, professional written and verbal communication abilities.

Responsibilities

• Follow up on open cases to prevent backlog.
• Contribute to a supportive, collaborative team environment.
• Stay calm and clear with customers even when frustrated.
• Escalate issues appropriately when needed.

Skills

Hebrew (Fluent)

Customer-facing communication

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Fluent in Hebrew? A team in Lisbon is looking for their next Customer Support Representative.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment
• Stay calm and clear with customers even when they're frustrated
• Recognize when something needs escalating versus resolving directly

Requirements:

• Fluent Hebrew
• Comfortable in a fast-moving, customer-facing role
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We review applications on a rolling basis, so it's worth applying sooner rather than later.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.