Customer Service Advisor - French Speaker (On-Site, from 27 Nov)

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 21,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Advisor to greet and assist clients on-site. You'll be the voice customers hear when they need help, with a friendly tone and thorough follow-through. French speakers are encouraged to apply.

The role emphasizes clear communication, calm handling of frustrated customers, and learning new internal systems as part of a supportive team. The position follows an 8-hour shift, five days per week, on-site in Lisbon, with rolling application

Qualifications

• Fluent in French; English at least B1.
• Clear, professional written and verbal communication.
• Tech-friendly and willing to learn internal systems.

Responsibilities

• Contribute to a supportive, collaborative team environment.
• Follow up on open cases to avoid delays.
• Flag recurring issues for root-cause addressing.
• Stay calm and clear with customers even when frustrated.

Skills

French fluent

English B1

Clear communication

Tech learning

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

New opening: Customer Service Advisor, Lisbon, Portugal. French speakers encouraged to apply.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit
• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated

Requirements:

• French: Fluent | English: B1
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems
• Some prior customer-facing experience is a plus, though not essential

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

We review applications on a rolling basis, so it's worth applying sooner rather than later.