Customer Service Representative

Careerxtra; Portugal; Remote; EUR 16,000 - 23,000; Part time

Benefits offered by this job

Rotating shifts 24/7

Global travel brand

Career development opportunities

Travel perks and discounts

Job summary

Careerxtra seeks a French-speaking Customer Service Representative to join our remote Portugal team. You will provide timely support to customers across channels, ensuring satisfaction and fostering long-term engagement.

The role requires native French (C2) and English (B2), strong communication across platforms, and the ability to handle technical inquiries with guidance. This fixed-term contract offers 24/7 shifts and travel perks within a global travel brand.

Qualifications

• Native or fluent French (C2) with strong written and spoken skills.
• English proficiency at B2 minimum.
• Experience in customer service is advantageous.
• Excellent communication across multiple channels.
• Basic understanding of customer service principles and procedures.
• Ability to handle technical inquiries with guidance.
• Fast learner, adaptable to new tools and technologies.
• Strong problem-solving, teamwork, and multitasking abilities.
• Organized, detail-oriented, and resilient in a fast-paced environment.

Responsibilities

• Handle inquiries via phone, email, chat, and social media with accurate updates.
• Deliver courteous, empathetic support to build relationships.
• Resolve issues to boost satisfaction and retention.
• Collaborate with team and leadership to meet objectives.
• Identify recurring issues and suggest process improvements.

Skills

French (C2)

English (B2)

Customer service

Multichannel communication

Customer service basics

Technical inquiries

Adaptability

Problem solving

Job description

Position: Customer Service Representative

Location: Remote, Portugal

Employment Type: Fixed-term (6 months) with the possibility of extension or permanent contract

Compensation: Base salary

About the Role

We are seeking a French-speaking Customer Service Representative to join our remote team in Portugal. In this role, you will provide timely and professional support to customers across multiple channels, ensuring satisfaction and fostering long-term engagement.

Key Responsibilities

• Handle customer inquiries across phone, email, chat, and social media, ensuring accurate updates in internal systems.
• Deliver courteous and empathetic support to build positive customer relationships.
• Resolve issues effectively to enhance customer satisfaction and retention.
• Collaborate with team members and leadership to achieve shared objectives.
• Identify recurring challenges and suggest opportunities for process or service improvements.

Requirements

• Native/fluent French (C2) with strong written and verbal skills.
• Proficiency in English (B2 minimum).
• Previous customer service experience is an advantage.
• Strong communication skills across multiple platforms.
• Basic understanding of customer service principles and procedures.
• Ability to handle technical inquiries with guidance.
• Quick learner with adaptability to new tools and technologies.
• Strong problem-solving skills, teamwork, and multitasking abilities.
• Organized, detail-oriented, and resilient in a fast-paced environment.

What We Offer

• Rotative shifts, Monday to Sunday (24/7).
• Opportunity to work with a leading global travel & tourism brand.
• Competitive salary + performance-based incentives.
• Career development and growth opportunities within the BPO sector.
• Supportive and collaborative team culture.
• Exclusive travel perks and discounts.
• And more!