Customer Support Representative (French)

David Kennedy Recruitment; Lisboa; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Initial training

Meal allowance

Health and wellbeing initiatives

Mentoring and coaching

Office in city center

Job summary

David Kennedy Recruitment is partnering with a leading Outsourcing/BPO to recruit a French-speaking Customer Support Representative for their Lisbon office. The role involves handling customer queries via email and chat, resolving complex issues, and collaborating with Product Operations and Engineering to improve service quality.

You will work in a fast-paced environment, requiring native French and fluent English, with initial training and ongoing support.

Qualifications

• Native/fluent in French (C2) and English (B2)
• Experience in paid campaign management
• Degree in Marketing or related field
• Background in Digital Marketing
• Experience in a Contact Centre or service environment in Ad Tech
• Familiarity with social media and digital advertising
• Excellent customer service and teamwork skills

Responsibilities

• Take an active role from day one to identify opportunities to enhance service quality and elevate user experience.
• Manage and resolve end-to-end product troubleshooting and customer support cases via email and chat.
• Own each query and collaborate with Product Operations and Engineering to resolve issues.
• Maintain high customer satisfaction with quality case handling and timely updates.
• Meet service level commitments across channels and improve resolution times.
• Educate advertisers on product features and best practices with internal experts

Skills

French (native/fluent)

English (B2+)

Paid campaign management

Digital marketing

Customer service

Education

Degree in Marketing or related field

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a French-speakingCustomer Support Representative for their office in Lisbon.

Position: Customer Support

Location: Lisbon, Portugal

Employment type: Full-time (6 month contract with possible extension)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.

• Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.

• Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.

• Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.

• Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.

• Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.

REQUIREMENTS:

• Native/fluent in French both verbal and written (C2 level). Fluent in English (minimum B2 level)

• Experience in paid campaign management is mandatory.

• Degree in Marketing or a related field.

• Background in Digital Marketing.

• Experience in a Contact Centre or service environment within the Ad Tech industry.

• Strong familiarity with social media platforms and a basic understanding of digital advertising.

• Excellent customer service skills.

• Ability to work effectively both independently and as part of a team.

BENEFITS:

• Modern officein the city centerwith open spaces, easy to access with public transportation

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance and much more