Customer Service Advisor - French Speaker (Hybrid, from 13 Nov)

Cross Border Talents; Porto; Hybrid; EUR 12,000 - 18,000; Full time

Job summary

Cross Border Talents in Porto is seeking a Customer Service Advisor to assist multilingual clients and resolve inquiries. The role is hybrid, based in Porto, with frontline contact across phone, chat, and email.

You will stay patient and communicate clearly, escalating recurring issues as needed. French language is essential, English at a B1 level is required, and prior customer-facing experience is a plus though not essential.

Qualifications

• Fluent in French and able to communicate clearly in English (B1)
• Customer-facing experience is a plus but not required
• Clear written and verbal communication
• Tech-friendly and able to learn internal systems

Responsibilities

• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Follow up on open cases to ensure timely resolution

Skills

French (fluent)

English (B1)

Job description

Location: Porto, Portugal
Work Model: Hybrid

There's an opening for a Customer Service Advisor in Porto, Portugal - ideal for French speakers looking for their next move.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit

Requirements:

• French: Fluent | English: B1
• Some prior customer-facing experience is a plus, though not essential
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.