Customer Representative (Spanish-speaking) - Streaming Service Project

Concentrix; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Central location in Lisbon

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix is hiring a Customer Representative for a Streaming Service Project in Lisbon, Portugal. The successful candidate will assist viewers via phone and chat, providing technical and account support. Candidates should have a high level of Spanish, Portuguese, and English, alongside excellent communication skills. The role offers full-time indefinite contracts, competitive salary, performance bonuses, and opportunities for career development. Apply now to join a globally united team dedicated to operational excellence.

Qualificações

• Must be legally authorized to work in Portugal.
• Demonstrate team spirit and empathy.
• Possess a positive and can-do attitude.

Responsabilidades

• Assist viewers through phone and/or chat regarding their inquiries.
• Provide account and application support to viewers.
• Provide technical support and troubleshooting for systems.
• Ensure accurate and real-time answers to inquiries.
• Contribute to brand engagement creation.

Conhecimentos

High level of Spanish

High level of Portuguese

High level of English

Excellent communication skills

Familiarity with digital streaming services

Descrição da oferta de emprego

Customer Representative (Spanish-speaking) - Streaming Service Project

Customer Service Representative in Lisbon, Portugal (On‑Site).

Additionally, you will ensure performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development: we’ll give you training, cutting‑edge technologies, and ongoing support. About 80% of our managers and leaders have been promoted from within.

Responsibilities

• Assist viewers through phone and/or chat regarding their inquiries.
• Provide account and application support to viewers, namely concerning software functionality.
• Provide technical support and troubleshooting of system configurations and network settings.
• Provide accurate and real-time answers to viewers’ inquiries.
• Contribute to creating brand engagement for our clients.

Qualifications

• Have a high level of Spanish, Portuguese and English (oral and written).
• Are passionate about the entertainment and media industry.
• Demonstrate excellent communication skills coupled with empathy and team spirit.
• Are familiar with digital streaming services and devices.
• Have a positive and can‑do attitude.

Benefits

• Full‑time with indefinite contracts (negotiable depending on your experience and our client's needs).
• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Equal‑Opportunity Employer

Concentrix is an equal‑opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.