Customer Representative (French-speaking) - Streaming Service Project

Concentrix; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Central location in Lisbon

Bring-a-friend bonus

Full paid training

Career development programs

Resumo da oferta

Concentrix is seeking a Customer Representative (French-speaking) for a Streaming Service Project in Lisbon, Portugal. In this on-site role, you will assist customers via phone and chat, offering support on account functions and technical issues. Candidates should be fluent in French and English, possess excellent communication skills, and show passion for the entertainment sector. The position offers a full-time, indefinite contract with a competitive salary, training, and career development opportunities.

Qualificações

• Fluent in French and English, both oral and written.
• Demonstrated passion for the entertainment and media industry.
• Ability to communicate effectively and show empathy.

Responsabilidades

• Assist viewers with inquiries via phone and chat.
• Provide account support on software functionality.
• Offer technical support and troubleshooting.
• Deliver accurate answers to enhance brand engagement.

Conhecimentos

High level of French

High level of English

Excellent communication skills

Emphasis on team spirit

Familiarity with digital streaming services

Descrição da oferta de emprego

Customer Representative (French-speaking) – Streaming Service Project

You’ll work as a Customer Service Representative in Lisbon, Portugal (On‑Site), ensuring performance goals are met across all operations and fulfilling client expectations related to operational excellence.

What You Will Do In This Role

• Assist viewers through phone and/or chat regarding their inquiries.
• Provide account and application support to viewers concerning software functionality.
• Provide technical support and troubleshooting of system configurations and network settings.
• Provide accurate and real‑time answers to viewers’ inquiries and contribute to creating brand engagement for our clients.

Your Qualifications

• High level of French and English (oral and written).
• Passion for the entertainment and media industry.
• Excellent communication skills coupled with empathy and team spirit.
• Familiarity with digital streaming services and devices.
• Positive and can‑do attitude.

Benefits

• Full‑time with indefinite contract (negotiable depending on your experience and client needs).
• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Concentrix is an equal‑opportunity employer. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability or any other classification protected by applicable national laws.