Customer Service Representative (German-speaking) - Streaming Service - Remote

Concentrix; Portugal; Teletrabalho; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Bring-a-friend bonus opportunities

Full paid training

Career development programs

Resumo da oferta

A leading customer support company is seeking a Customer Service Representative fluent in German and English to assist viewers in a streaming service role. Responsibilities include providing account support and troubleshooting technical issues. This is a full-time role with a competitive salary and performance bonuses, allowing for remote work from Portugal.

Qualificações

• Native or proficient in German and fluent in English.
• Passionate about the entertainment and media industry.
• Demonstrate excellent communication skills with empathy.

Responsabilidades

• Assist viewers through phone and/or chat regarding their inquiries.
• Provide account and application support to viewers.
• Provide technical support and troubleshooting.

Conhecimentos

German (C2)

English (B2)

Excellent communication skills

Familiar with digital streaming services

Team spirit

Positive attitude

Streaming familiarity

Descrição da oferta de emprego

Overview

Customer Service Representative (German-speaking) - Streaming Service - Remote

What You Will Do In This Role

• Assist viewers through phone and/or chat regarding their inquiries
• Provide account and application support to viewers namely about software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and real-time answers to viewers’ inquiries
• Contribute to creating brand engagement for our Client

Your Qualifications

• Are native or proficient in German (C2) and fluent in English (B2)
• Are passionate about the entertainment and media industry
• Demonstrate excellent communication skills coupled with empathy and team spirit
• Are familiar with digital streaming services and devices
• Have a positive and can-do attitude

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Remote work in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Work From Home - Direct

Language Requirements: German (Required)

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting

EEO statement: Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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