Customer Representative (Italian-speaking) - Streaming Service Project - Remote

Concentrix; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary and performance bonus

Full paid training

Career development programs

Bring-a-friend (referral) bonus opportunities

Job summary

Concentrix in Lisbon is seeking a Customer Representative (Italian-speaking) for a streaming service project. This role involves providing customer support via phone and chat, troubleshooting software and network issues, and ensuring customer satisfaction. Applicants should possess high proficiency in Italian and English, excellent communication skills, and a strong passion for the entertainment industry. The position offers competitive salary, performance bonuses, and opportunities for professional growth within a supportive environment.

Qualifications

• High level of Italian and English (oral and written).
• Passion for the entertainment and media industry.
• Excellent communication skills coupled with empathy and team spirit.
• Familiar with digital streaming services and devices.
• Positive can-do attitude.

Responsibilities

• Assist viewers through phone and/or chat regarding their inquiries.
• Provide technical support and troubleshoot system configurations and network settings.
• Provide accurate and real-time answers to viewers’ inquiries.

Skills

Italian and English proficiency

Strong communication skills

Familiarity with digital streaming services

Empathy and team spirit

Positive can-do attitude

Job description

Job Title

Customer Representative (Italian-speaking) - Streaming Service Project (Lisbon, Portugal, On‑Site)

Job Description

Provide customer support for a streaming service, ensuring high‑quality service and routing inquiries to the appropriate teams. Responsibilities include handling phone and chat inquiries, troubleshooting software and network issues, and ensuring customer satisfaction.

What You Will Do In This Role

• Assist viewers through phone and/or chat regarding their inquiries
• Provide account and application support to viewers concerning software functionality
• Provide technical support and troubleshoot system configurations and network settings
• Provide accurate and real‑time answers to viewers’ inquiries and contribute to creating brand engagement for our clients

Your Qualifications

• High level of Italian and English (oral and written)
• Passion for the entertainment and media industry
• Excellent communication skills coupled with empathy and team spirit
• Familiar with digital streaming services and devices
• Positive can‑do attitude

Career Growth and Personal Development

Training, cutting‑edge technologies, and ongoing support to help you succeed. Approximately 80% of managers and leaders have been promoted from within. We offer free learning and leadership development programs.

What’s In It For You

• Full‑time with indefinite contracts (negotiable based on experience and client needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs

Concentrix is an Equal‑Opportunity Employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on job requirements and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

Only applicants who are legally authorized to work in Portugal will be considered for this position.