Customer Representative (Italian-speaking) - Search Engine

Concentrix; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and performance bonus

Full paid training

Career development programs

Bring-a-friend (referral) bonus opportunities

Job summary

Concentrix is seeking a Customer Representative (Italian-speaking) in Lisbon, Portugal. In this full-time, on-site role, you'll respond to inbound customer requests and support users with pre-sales inquiries and technical issues. Ideal candidates should possess a high level of Italian and fluency in English, along with strong communication skills and a proactive attitude. Benefits include competitive salary, performance bonuses, and career development programs.

Qualifications

• High level of Italian (written and oral) and fluent in English (B2).
• Excellent writing and verbal communication skills to simplify technical language for non-technical users.
• Patience when communicating and solving issues.

Responsibilities

• Respond to inbound customer requests, documenting relevant case information.
• Assure excellent customer satisfaction by assisting users with inquiries and technical support issues.
• Collaborate with other technicians to resolve help tickets.

Skills

High level of Italian (written and oral)

Fluent in English (B2)

Excellent writing and verbal communication skills

Patience

Proactive and self-motivated

Job description

Customer Representative (Italian-speaking) - Search Engine

Customer Service Representative in Lisbon, Portugal (On-Site)

What You Will Do

• Respond to inbound customer requests, documenting relevant case information
• Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
• Respond appropriately or elevate customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets

Your Qualifications

• High level of Italian (written and oral) and fluent in English (B2)
• Excellent writing and verbal communication skills to simplify technical language for non-technical users
• Patience when communicating and solving issues
• Keep up with the latest IT and tech-related trends
• Proactive, self-motivated, and a great team player

Benefits

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.