Customer Representative (Danish-speaking) - Search Engine

Concentrix; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and performance bonus

Free training on the company and project

Career development programs

Bring-a-friend bonus opportunities

Job summary

Concentrix is looking for a Customer Representative (Danish-speaking) in Lisbon, Portugal. This on-site role involves responding to customer requests and ensuring high satisfaction by assisting with inquiries and technical support.

With full-time indefinite contracts, competitive salary, and performance bonuses, this position also offers substantial career growth and development programs, making it ideal for proactive candidates looking to advance in the tech industry.

Qualifications

• High level of Danish and fluent in English required.
• Excellent communication skills to simplify technical language for non-technical users.
• Demonstrated patience in solving issues.
• Keeping up with latest IT and tech-related trends.
• Must be proactive and a great team player.

Responsibilities

• Respond to inbound customer requests, documenting relevant case information.
• Assure excellent customer satisfaction by assisting users with queries and technical support.
• Properly escalate customer issues as needed.
• Collaborate with technicians to resolve help tickets.

Skills

Danish (written and oral)

Fluent in English (B2)

Excellent writing and verbal communication skills

Proactive and self-motivated

Team player

Job description

Customer Representative (Danish-speaking) - Search Engine

Experience the power of a game-changing career! Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Respond to inbound customer requests, documenting relevant case information


• Assure excellent customer satisfaction by assisting users with Pre‑Sales, General Inquiries, and technical support issues via multiple channels (as assigned)


• Respond appropriately or escalate customers to higher tiers of support as defined and documented


• Collaborate with other technicians to resolve or properly close help tickets

Your Qualifications

• Have a high level of Danish (written and oral) and fluent in English (B2)


• Possess excellent writing and verbal communication skills to simplify technical language for non‑technical users


• Demonstrate patience when communicating and solving issues


• Keep up with the latest IT and tech‑related trends


• Are proactive, self‑motivated, and a great team player

What’s In It For You

• Full‑time with indefinite contracts (negotiable depending on your experience and our client's needs)


• Competitive salary and performance bonus


• Central location in Lisbon, Portugal


• Bring‑a‑friend (referral) bonus opportunities


• Full paid training on the company and the project you'll be working on


• Career development programs

Concentrix is an equal‑opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.