Customer Representative (Spanish-speaking) - Search Engine

Concentrix; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Full paid training

Career development programs

Referral bonus opportunities

Resumo da oferta

Concentrix is seeking a Customer Representative (Spanish-speaking) to provide customer support in Lisbon. This position involves handling inquiries, documenting case information, and collaborating with technicians to resolve issues. Ideal candidates will possess a strong command of Spanish and English with excellent communication abilities and a proactive attitude. The job offers a competitive salary, indefinite contracts, and benefits including full paid training and career development programs.

Qualificações

• High level of Spanish and fluent in English.
• Excellent writing and verbal communication skills.
• Patience in solving issues and communicating effectively.
• Up‑to‑date knowledge of IT and tech trends.
• Proactive approach and teamwork skills.

Responsabilidades

• Respond to inbound customer requests and document case information.
• Assure excellent customer satisfaction through assistance.
• Escalate customers to higher support tiers when needed.
• Collaborate with technicians to resolve help tickets.

Conhecimentos

Spanish (written and oral)

English (B2)

Excellent communication skills

Proactive and self-motivated

Descrição da oferta de emprego

Job Title

Customer Representative (Spanish-speaking) - Search Engine (On‑Site, Lisbon, Portugal).

Job Description

We are looking for a Customer Service Representative to answer inbound customer requests, provide pre‑sales assistance, general inquiries, and technical support across multiple channels. The role involves documenting case information, escalating to higher tiers as needed, and collaborating with other technicians to resolve issues.

Responsibilities

• Respond to inbound customer requests and document relevant case information.
• Assure excellent customer satisfaction by assisting users with pre‑sales, general inquiries, and technical support via multiple channels.
• Respond appropriately or escalate customers to higher tiers of support as defined and documented.
• Collaborate with other technicians to resolve or properly close help tickets.

Qualifications

• High level of Spanish (written and oral) and fluent in English (B2).
• Excellent writing and verbal communication skills to simplify technical language for non‑technical users.
• Patience when communicating and solving issues.
• Up‑to‑date knowledge of IT and tech‑related trends.
• Proactive, self‑motivated, and a great team player.

Benefits

• Full‑time with indefinite contracts.
• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Referral bonus opportunities.
• Full paid training on the company and the project.
• Career development programs.

Equal Opportunity Employer

Concentrix is an equal‑opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.