Italian-Speaking Customer Support Specialist – Streaming – Portugal

CloserHire; Lisboa; Híbrido; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14 salaries per year

Private health insurance

Meal allowance

Work From Home

Resumo da oferta

CloserHire is seeking an Italian-speaking Customer Support Specialist to work remotely from Portugal. You will handle inquiries in Italian and English, assist with accounts, subscriptions, and billing, and troubleshoot streaming-related issues.

The role offers a fully remote setup with a 14-salary annual package and benefits such as private health cover and meal allowance. The position targets candidates who are fluent in Italian, with strong communication and problem-solving skills, capable of

Qualificações

• Native-level fluency in Italian.
• Clear English communication (B2).
• Experience in customer service is an advantage but not essential.
• Excellent communication and active listening skills.
• Strong problem-solving abilities.
• Customer-focused mindset.
• Comfortable using multiple digital tools and systems.
• Ability to work independently in a remote environment.

Responsabilidades

• Provide customer support via phone, email, and chat in Italian and English.
• Assist customers with accounts, subscriptions, billing, and streaming inquiries.
• Troubleshoot technical issues related to streaming services and devices.
• Guide customers through product features and platform functionality.
• Document customer interactions accurately in internal systems.
• Escalate complex cases and ensure timely follow-up.

Conhecimentos

Italian fluency

English (B2)

Communication skills

Active listening

Problem solving

Customer focus

Digital tools

Remote work

Descrição da oferta de emprego

A working week in Portugal (remote), in Italian. 1000€ x 14.

A typical day

You'll spend most of it on provide customer support via phone, email, and chat in Italian and English, assist customers with account management, subscriptions, billing, and streaming inquiries, troubleshoot technical issues related to streaming services, devices, and account access, guide customers through product features and platform functionality, resolve customer concerns efficiently while delivering an exceptional customer experience, and accurately document customer interactions using internal systems.

Less often, you'll also escrow complex cases when necessary and ensure timely follow-up, and meet quality and customer satisfaction targets while working in a fast-paced environment.

Would you fit?

We're looking for someone with native-level fluency in Italian, good command of English (B2 level), previous experience in customer service is an advantage but not essential, excellent communication and active listening skills, strong problem-solving abilities and customer-focused mindset, comfortable using multiple digital tools and systems simultaneously, and ability to work independently in a remote environment.

The money

1000€ x 14

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

What comes with it

• 14 Salaries a Year
• Private Health Cover
• Meal Allowance
• Work From Home

Benefits

• Fully remote role (available for candidates living within 50 km of Lisbon)
• Comprehensive paid onboarding and training
• Stable full-time employment
• International and multicultural working environment
• Career development and internal growth opportunities
• Private health insurance Meal allowance
• Ongoing learning and development programs
• Rotating schedule covering Monday to Sunday, 07:00–21:00, with 2 rotational days off
• Opportunity to support one of the world’s leading streaming entertainment platforms

Who you'd work for

CloserHire is partnering with a leading global customer experience company to recruit Italian-speaking Customer Support Specialists for an exciting streaming entertainment project. If you’re passionate about movies, TV series, and delivering outstanding customer experiences, this is a fantastic opportunity to join an international team supporting one of the world’s most popular streaming platforms. You’ll help subscribers with their accounts, subscriptions, and technical inquiries while providing friendly, efficient, and professional support

About Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.