Web Support Specialist – Italian

Boeva Tech; Barreiro; Teletrabalho; EUR 15 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base salary packaged with 14 months

Attendance bonus

Meal allowance

Private health insurance

International team

Resumo da oferta

Boeva Tech is seeking a Customer Support Specialist for the Italian market, delivering high-quality guidance to viewers via phone, chat, and email from a remote setup.

You will handle account access, subscriptions, and content queries, providing empathetic, professional support. The role requires fluent Italian and strong English, with a rotational schedule and potential for renewal.

Qualificações

• Fluent Italian speaker with strong English communication skills (B2+).
• Excellent verbal and written communication in customer support.
• Demonstrated empathy and professionalism in solving issues.

Responsabilidades

• Deliver exceptional service via phone, chat, and email to Italian-speaking viewers.
• Provide technical guidance on software functionality and basic troubleshooting.
• Assist with account access, subscriptions, and content-related queries.
• Handle complaints with empathy and efficiency; maintain accurate records.

Conhecimentos

Fluent Italian

Strong communication

Active listening

Problem solving

Technical troubleshooting basics

Descrição da oferta de emprego

Customer Support Specialist – Italian Market | Streaming Platform | Based in Lisbon

Fluent Italian + B2 English

Remote | Full-Time | 6-Month Contract (With Renewal Potential)

Start:22/10

Do you love streaming your favorite shows and helping people? Join a dynamic and multicultural team supporting a leading global streaming platform (confidential client) as a Customer Support Specialist. Be the first point of contact for millions of viewers, representing one of the most recognized entertainment brands in the world — all from the comfort of your home.

What You'll Be Doing

• Deliver exceptional service via phone, chat, and email to Italian-speaking viewers
• Provide technical support and guidance on software functionality, system configuration, and network settings
• Assist with account access, subscriptions, application use, and content-related queries
• Handle complaints with empathy, professionalism, and efficiency
• Maintain accurate records of customer interactions and follow-ups using internal tools
• Represent the brand with enthusiasm, clarity, and care

What We Offer

• Monthly base salary: €1,000 gross (x14 months/year)
• Attendance bonus: up to €100/month gross (paid over 11 months)
• Meal allowance: €7.63 per worked day (net)
• Private health insurance: 100% covered after 6 months
• €2,000 – paid over 12 months during the first year.
• International team and continuous learning environment

Working Hours

• Schedule: Monday to Sunday, 7 AM – 9 PM (rotational shifts)
• Days off: 2 days/week (rotational)
• Project runs 365 days/year

What We're Looking For

• Fluent Italian speaker (C2/native) and strong English (minimum B2)
• Strong communication and active listening skills
• Problem-solver with a customer-first attitude
• Tech-savvy with basic troubleshooting knowledge
• EU citizenship or valid work permit to work in Portugal
• Good internet connection and quiet workspace at home

Our Hiring Process

Application Review
Language Assessment (Italian + English)
1-2 Interviews with Project Team