Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Cross Border Talents; Portugal; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading recruitment agency is looking for an Italian Customer Care Specialist to provide exceptional support to subscribers of a popular streaming platform. This remote role based in Portugal requires fluency in Italian and English, strong communication skills, and availability for a rotational schedule. Benefits include a 6-month contract, performance bonuses, and health insurance. Join the team to support a growing streaming channel.

Serviços

Performance Bonus

Meal Card Allowance

Health Insurance

Qualificações

• Fluency in Italian (spoken and written) and good command of English.
• Strong communication and interpersonal skills.
• Ability to learn new tools quickly.
• Availability to work on a rotational schedule.

Responsabilidades

• Provide outstanding customer support for subscribers.
• Assist with inquiries related to subscriptions and technical issues.
• Ensure a seamless and positive customer experience.
• Collaborate with the team to resolve challenges.

Conhecimentos

Fluency in Italian

Communication skills

Tech-savviness

Fluency in English (B2)

Descrição da oferta de emprego

Overview

Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Job Openings Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

About the job

Are you passionate about delivering exceptional customer experiences? Do you love streaming platforms and enjoy solving customer queries? Join our client's team as an Italian-Speaking Customer Service Representative and support a leading streaming channel!

Start Date: February 6, 2025

Location: Remote from Portugal

Full-time, 40 hours a week, 8 hours a day

Work Schedule:

- Monday to Sunday: 7 a.m. – 9 p.m. (365 days/year)

Responsibilities

• Provide outstanding customer support for subscribers of a popular streaming platform.
• Assist with inquiries related to subscriptions, account management, and technical issues.
• Ensure a seamless and positive customer experience through professional communication.
• Collaborate with the team to identify and resolve challenges.

What we’re looking for

• Fluency in Italian (spoken and written) and a good command of English, spoken and written (B2).
• Strong communication and interpersonal skills.
• Tech-savviness and the ability to learn new tools quickly.
• Availability to work on a rotational schedule, including weekends and holidays.
• Already residing in Portugal (no relocation is offered for this role)
• EU member state passport OR a valid residence permit for Portugal OR a job seeker visa OR an expression of interest (a MUST)

What is on the offer

• Type of Contract: 6-month fixed-term contract (CDD), extendable
• Performance Bonus: EUR 100 per month
• A supportive, remote-first work environment with opportunities for growth.
• Food allowance paid in a meal card (EUR 7.23 per working day, net)
• Health insurance from day 1 (with contributions required), free after 6 months of continuous employment