Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Cross Border Talents; Coimbra; Remote; EUR 16,740 - 22,320; Full time

Benefits offered by this job

Performance Bonus

Food allowance

Health insurance

Job summary

A leading streaming platform is seeking an Italian Customer Care Specialist to provide exceptional support to their customers. The role requires fluency in Italian and a good command of English, along with strong communication skills. The position is remote, based in Portugal, and offers a flexible schedule including weekends. Benefits include a performance bonus and health insurance from day one.

Qualifications

• Fluency in Italian and good English (B2) required.
• Tech-savviness and ability to learn new tools quickly.
• Availability for a rotational schedule including weekends and holidays.

Responsibilities

• Provide outstanding customer support for subscribers.
• Assist with inquiries related to subscriptions and technical issues.
• Collaborate with the team to resolve challenges.

Skills

Fluency in Italian

Good command of English

Strong communication skills

Tech-savviness

Interpersonal skills

Job description

Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Job Openings Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

About the job

Are you passionate about delivering exceptional customer experiences? You love streaming platforms and enjoy solving customer queries? Join our client's team as an Italian-Speaking Customer Service Representative and support a leading streaming channel!

Start Date: February 6, 2025

Location: Remote from Portugal

Full-time, 40 hours a week, 8 hours a day

Work Schedule:

- Monday to Sunday: 7 a.m. 9 p.m. (365 days/year)

Your Responsibilities

• Provide outstanding customer support for subscribers of a popular streaming platform.
• Assist with inquiries related to subscriptions, account management, and technical issues.
• Ensure a seamless and positive customer experience through professional communication.
• Collaborate with the team to identify and resolve challenges.

Qualifications

• Fluency in Italian (spoken and written) and a good command of English, spoken and written (B2).
• Strong communication and interpersonal skills.
• Tech-savviness and the ability to learn new tools quickly.
• Availability to work on a rotational schedule, including weekends and holidays.
• Already residing in Portugal (no relocation is offered for this role).
• EU member state passport OR a valid residence permit for Portugal OR a job seeker visa OR an expression of interest (a MUST).

What is on the Offer

• Type of Contract: 6-month fixed-term contract (CDD), extendable
• Performance Bonus: EUR 100 per month
• A supportive, remote-first work environment with opportunities for growth.
• Food allowance paid in a meal card (EUR 7.23 per working day, net)
• Health insurance from day 1 (with contributions required), free after 6 months of continuous employment