Customer Representative (Polish-speaking) - Hospitality Group

Concentrix; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Central location in Lisbon

Referral bonus opportunities

Fully paid training

Career development programs

Resumo da oferta

Concentrix is seeking a Polish-speaking Customer Representative in Lisbon, Portugal. You will manage supplier invoices, answer queries via calls and emails, and ensure effective communication with clients and suppliers.

The role offers competitive salary, career development programs, and focuses on equal-opportunity employment. Candidates must be legally authorized to work in Portugal.

Responsabilidades

• Manage supplier invoices in the internal system.
• Enlighten suppliers concerning invoice doubts.
• Answer suppliers through outgoing and incoming calls and emails.
• Evaluate the need for escalation.
• Put suppliers in contact with the client in case of necessity.

Conhecimentos

Fluent Polish (C1)

Fluent English (B2)

Strong analytical skills

Problem-solving skills

Proficiency in Excel

Good communication skills

Autonomous

Responsible

Flexible

Dynamic

Resilient

Descrição da oferta de emprego

Job Title

Customer Representative (Polish-speaking) - Hospitality Group

Job Description

As a Customer Service Representative in Lisbon, Portugal (On‑site), you will use your skills to support our clients’ social media areas, ensuring client guidelines, promoting services, and actively participating in service improvements for all users.

Career Growth and Personal Development

We provide training, cutting‑edge technologies, and support for career growth. Approximately 80% of managers are promoted from within, and we offer free learning and leadership development programs.

What You Will Do In This Role

• Manage supplier invoices in the internal system
• Enlighten suppliers concerning invoice doubts.
• Answer suppliers through outgoing and incoming calls and emails
• Evaluate the need for escalation
• Put suppliers in contact with the client in case of necessity

Your Qualifications

• Fluent, verbal and written in Polish (C1)
• Fluent, verbal and written in English (B2)
• Strong analytical and problem‑solving skills
• Proficiency in Excel and good communication skills
• Autonomous and able to ensure end‑to‑end delivery of cases
• Responsible, flexible, dynamic, and resilient

What’s In It For You

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Fully paid training on the company and project
• Career development programs

Equal‑Opportunity Employer

We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

Only applicants who are legally authorized to work in Portugal will be considered for this position.