Danish-Speaking Customer Experience Specialist

Global People Sphere; Lisboa; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary + performance bonuses

Relocation package available

Health insurance

Paid training

Opportunities for career growth

Supportive international workplace

Job summary

A leading global brand is seeking a Customer Experience Specialist in Lisbon. The role involves supporting Danish-speaking customers through various channels. Candidates should be fluent in Danish and possess strong communication skills. While prior customer service experience is a plus, it is not essential. The position offers competitive salary and benefits in a vibrant work environment. Join this multicultural team in one of Europe’s sunniest capitals!

Qualifications

• Fluent in Danish (C2) for customer interactions.
• Proficient in English for team communications.
• Previous customer service experience is a plus but not required.
• Calm, organized, and solution-oriented attitude.
• Willingness to help and a positive mindset.

Responsibilities

• Be the first point of contact for Danish-speaking customers.
• Answer questions and solve problems professionally.
• Guide users through products and services.
• Keep track of cases and follow up where needed.
• Collaborate with a dynamic, multicultural team.
• Contribute to improving customer satisfaction and overall experience.

Skills

Native or fluent Danish

Good level of English for internal communication

Excellent communication & people skills

Ability to stay calm, organized, and solution-oriented

Positive attitude

Job description

Are you a natural communicator who loves helping people? Do you want to build your career in a vibrant, sunny city while working in a multicultural environment? If you speak Danishand have a passion for delivering outstanding service, this is your chance to shine!

About the Role

As a Customer Experience Specialist, you´ll be the friendly voice and problem-solver for a well-known global brand. You´ll support customers through email, chat, and phone, ensuring every interaction feels seamless, positive, and personalized.

This is more than just customer service its about creating memorable experiences and helping customers feel truly valued.

What You´ll Do:

• Be the first point of contact for Danish-speaking customers
• Answer questions, solve problems, and deliver warm, professional support
• Guide users through products, services, and solutions
• Keep track of cases and follow up where needed
• Work collaboratively with a dynamic, multicultural team
• Contribute to improving customer satisfaction and overall experience

What We´re Looking For:

• Native or fluent Danish(C2)
• Good level of English for internal communication
• Excellent communication & people skills
• Ability to stay calm, organized, and solution-oriented
• A positive attitude and eagerness to help
• Previous customer service experience is a plus but not required!
• Availibity to start asap

Why You´ll Love Working With Us:

• Competitive salary + performance bonuses
• Relocation package available (if applicable)
• Health insurance and additional company benefits
• Paid training to help you excel in your role
• Opportunities to grow your career within the company
• Work in beautiful Lisbon Europes sunniest capital!
• A fun, supportive, and international workplace

Ready for Your Next Adventure?

If you´re excited to build a career in customer excellence while living in one of Europes most charming cities, we´d love to meet you!

Apply now and join a team where your voice matters.