Client Relationship Representative (Field-Based)

Viva; Faro; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Performance-based bonus

Meal vouchers

Car allowance

Group medical plan

Job summary

Viva is seeking a Client Relationship Representative to actively promote services and onboard merchants on the field. The role focuses on ensuring seamless activation and ongoing support while expanding the portfolio of Viva's business clients.

Ideal candidates have 2+ years in business development, experience in payments is a plus, and strong English and Portuguese communication skills. The position is permanent, with a performance-based bonus and a comprehensive benefits package.

Qualifications

• 2+ years of experience in business development, ideally in the payment sector.
• Fluent in English and Portuguese at business level.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Promote Viva services and onboard new merchants on field.
• Assist merchants with verification and activation processes.
• Monitor portfolio performance and address arising issues.
• Present product features and benefits effectively.
• Visit clients and attend industry events to strengthen relationships.

Skills

Business development

Stakeholder management

English & Portuguese

Independent & team work

Job description

Cient Relationship Representative focuses on actively seek in promoting company services directly to clients on field, ensuring seamless activation and ongoing support for merchants.

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 29 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Key Responsibilities:

• Promote company services and onboard new merchants on field;
• Assist merchants with verification and activation processes;
• Monitor portfolio performance and address arising issues;
• Present product features and benefits effectively;
• Visit clients and attend industry events to strengthen relationships.

• 2+ years of experience in business development ideally in the payment sector. FMCG, Retail or any other relevant sales function would be also welcomed;

• Ability to identify both business potential and added value in technology-driven commercial solutions;
• Be a strong stakeholder with engagement skills and the ability to interact confidently with a wide variety of people at all levels;
• Be able to work independently and as part of a team to deliver parallel projects;
• Strong language skills with the ability to speak English and Portuguese at a business level.

• Permanent contract via an Employer of Record (EOR).
• An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
• A comprehensive benefits package in addition to salary (Meal vouchers, allowances, car allowance, group medical plan coverage, etc).
• The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
• The opportunity to work at an international fintech company with strong cultural diversity.