Client Operations Representative

VIVA-COM GmbH; Lisboa; On-site; EUR 30,000 - 50,000; Full time

Job summary

Viva.com in Lisbon is seeking a member for its Operations Team to manage incoming leads and assist merchants with onboarding and service operations. The ideal candidate has experience in account performance analysis and a strong interest in technology. Fluent English and Portuguese are required.

This role involves promoting company services, maintaining client records, and collaborating with various internal departments to ensure effective service delivery.

Qualifications

• Experience in monitoring and analyzing account performance to drive growth.
• Strong interest in technology with the desire to become a payments expert.
• Ability to craft solutions based on customer requirements.
• Strong presentation skills for remote communication.
• Collaboration skills to work with diverse teams.
• Fluency in English and Portuguese.

Responsibilities

• Assess and assign leads to the appropriate team.
• Assist merchants with the onboarding process and setup.
• Promote services to potential merchants.
• Monitor active merchants post-activation.
• Act as a key touchpoint between internal departments.
• Maintain up-to-date client information in the database.
• Analyze account performance to drive growth.
• Collaborate with internal teams for service delivery.

Skills

Account performance analysis

Technical and commercial requirements identification

Strong presentation skills

Collaboration skills

Fluent in English

Fluent in Portuguese

Job description

As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of company’s services.

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 29 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Key Responsibilities

• Assess and assign leads generated through different channels to the appropriate team;
• Manage and assist existing merchants with the onboarding process and payment acceptance setup;
• Promote existing and new company’s services to potential merchants;
• Monitor and oversee active merchants post-activation to ensure seamless collaboration;
• Act as a key touchpoint between internal departments to support the effective use of internal systems and processes;
• Enter and maintain up to date client information into the company's database and keep records with relevant data;
• Monitor and analyze account performance to drive growth;
• Collaborate with internal teams to ensure seamless service delivery.

Qualifications

• Experience in monitoring and analyzing account performance to drive growth;
• Hold a strong interest in technology, with the desire to become a payments subject matter expert;
• Be able to identify customer technical and commercial requirements to craft solutions;
• Hold strong presentation skills, particularly over the phone or with video meetings;
• Possesses collaboration skills, able to work with a wide range of people to get stuff done;
• Fluent in English and Portuguese.