Customer Success Executive

Vip District; Lisboa; Presencial; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal vouchers

Flexible benefits plan

Flexible working hours

Financial assistance programmes

Team-building initiatives

Wellbeing activities

Resumo da oferta

Vip District is seeking a Customer Success Executive to own the full lifecycle of portal and app launches for B2B clients. You will build strong client relationships, coordinate cross-functional teams and proactively drive platform adoption and performance improvements.

The role emphasizes initiative, organized project management, and effective communication in a fast-changing tech environment within the Epassi Group ecosystem.

Qualificações

• Strong experience managing B2B client relationships and taking ownership of projects from start to finish.
• Excellent communication skills in written and spoken English/Portuguese.
• Analytical mindset with ability to track performance using data tools.
• Experience with CRM or Customer Success platforms is a plus.

Responsabilidades

• Own the relationship with assigned B2B clients, acting as their main contact throughout the portal and app lifecycle.
• Lead implementations from kickoff to launch, coordinating clients and internal teams for a smooth go-live.
• Manage ongoing operations, client training and support, identifying opportunities to improve the client experience.
• Develop and coordinate communications to drive platform adoption and usage; monitor KPIs and translate insights into actions.
• Coordinate with internal teams to resolve incidents and ensure client expectations are met.

Conhecimentos

B2B client relationship management

Project ownership

Excellent written and verbal comms

Portuguese C2 | English B2

Analytical skills

Proactive mindset

Excel/Google Sheets data analysis

CRM experience

Ferramentas

CRM platforms

Project management tools

AI productivity tools

Excel

Google Sheets

Descrição da oferta de emprego

At Vip District, we are passionate about creating digital solutions that enhance employee engagement and foster long-lasting relationships between companies and their people. Our mission is to help organizations create better work environments, boost motivation, and retain top talent.

Now proudly part of the Epassi Group – a leading European provider of employee benefits and mobile payments – we are growing stronger as part of an international ecosystem of innovation, well-being, and purpose-driven impact. With almost 1,000 employees across Europe, Epassi has been recognized by the Financial Times as one of the fastest-growing companies in Europe.

Your new position: Customer Success Executive

We are looking for a Customer Success Executive to join our team. You will be the main point of contact for our B2B clients, owning the full lifecycle of portal and app launches, from kickoff to ongoing operations.

This role is for someone who takes initiative, builds strong client relationships, and is genuinely excited about using technology to work smarter.

Your main responsibilities

Client & Project Ownership

• Own the relationship with assigned B2B clients, acting as their main point of contact throughout the portal and app lifecycle.
• Lead implementations from kickoff to launch, coordinating clients and internal teams and ensuring a smooth go-live.
• Manage ongoing operations, client training and support, identifying opportunities to continuously improve the client experience.

Engagement & Performance

• Develop and coordinate communications and engagement initiatives to drive platform adoption and usage.
• Monitor customer usage and performance KPIs, translating insights into concrete improvement actions.
• Ensure launch and platform quality through testing, validation and continuous UX feedback.

Cross-sectional Coordination

• Work closely with internal teams to resolve incidents, manage operational needs and ensure client expectations are met.

What are we looking for?

• Strong experience managing B2B client relationships and taking ownership of projects from start to finish.
• A proactive, organised and solution-oriented mindset, with the confidence to manage challenging client situations.
• Excellent written and verbal communication skills and the ability to coordinate multiple stakeholders.
• Portuguese Bilingual level C2 | English B2
• Strong analytical skills and confidence working with Excel or Google Sheets to analyse data and track performance.
• Comfortable working with digital tools, including project management platforms and AI tools to improve productivity.
• Ability to work autonomously in a fast-changing environment while collaborating closely with the wider team.
• Experience with CRM or Customer Success platforms is a plus.

What do we offer?

• The opportunity to learn from a multidisciplinary team focused on developing innovative digital products and services.
• A permanent contract.
• Meal vouchers.
• Flexible benefits plan.
• Flexible working hours.
• Financial assistance programmes.
• Team-building initiatives and workplace wellbeing activities.
• A healthy, collaborative and dynamic work environment.