Catalan B2B Support Agent — 24/7 AdTech Helpdesk

Cross Border Talents; Castelo; In loco; EUR 10.000 - 11.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal allowance

Complexity bonus

Descrizione del lavoro

Cross Border Talents is seeking a Catalan-speaking Customer Support Agent to assist business customers on a digital payments and business technology platform. You will provide B2B support in Catalan and English, handling enquiries and resolving issues with professionalism.

The role is on-site in Lisbon, Portugal, with rotating shifts including nights to support 24/7 operations. A background in paid campaigns, digital marketing or AdTech is advantageous.

Competenze

• Fluent Catalan and good English.
• Experience in paid campaign management.
• Experience in digital marketing and in a contact centre/customer service role in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.

Mansioni

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.
• Fluent or native-level Catalan and good English.
• Availability to work rotating shifts, including nights.

Conoscenze

Catalan language

English language

Customer support

B2B support

AdTech experience

Digital marketing

Contact centre experience

Formazione

Marketing-related degree (advantage)

Descrizione del lavoro

Cross Border Talents is seeking a Catalan-speaking Customer Support Agent to assist business customers on a digital payments and business technology platform. You will provide B2B support in Catalan and English, handling enquiries and resolving issues with professionalism.

The role is on-site in Lisbon, Portugal, with rotating shifts including nights to support 24/7 operations. A background in paid campaigns, digital marketing or AdTech is advantageous.