Catalan B2B Support Pro — Digital Payments & AdTech

Cross Border Talents; Lisboa; Vor Ort; EUR 10.000 - 11.000; Vollzeit

Benefits dieser Stelle

Meal allowance €7.63 net per working日

Complexity bonus €65

Zusammenfassung

Cross Border Talents is seeking a Catalan-speaking Customer Support Agent to assist business customers on a digital payments and business technology platform. You will provide B2B support in Catalan and English, addressing account and service inquiries and resolving technical issues.

The role requires availability for rotating shifts including nights, with on-site work in Lisbon. A background in paid campaigns, digital marketing, and social media familiarity is a plus for this position.

Qualifikationen

• Proficient in Catalan and English communication.
• Experience in paid campaign management is preferred.
• Background in digital marketing and AdTech customer support.
• Familiar with social media platforms and basic digital advertising.
• Strong communication and customer-service skills required.

Aufgaben

• Provide B2B customer support by phone, email or chat.
• Handle platform, account and service inquiries for business customers.
• Investigate technical and operational issues and provide practical solutions.
• Verify account information per procedures and maintain accurate records.
• Deliver a consistently professional customer experience.

Kenntnisse

Catalan language

English language

Customer service

Paid campaigns

Digital marketing

AdTech experience

Social media

Ausbildung

Marketing degree

Jobbeschreibung

Cross Border Talents is seeking a Catalan-speaking Customer Support Agent to assist business customers on a digital payments and business technology platform. You will provide B2B support in Catalan and English, addressing account and service inquiries and resolving technical issues.

The role requires availability for rotating shifts including nights, with on-site work in Lisbon. A background in paid campaigns, digital marketing, and social media familiarity is a plus for this position.