Now Hiring: Operations Customer Expert

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking customer support professional who enjoys solving problems and creating excellent customer experiences. You will assist small and medium-sized businesses in the digital advertising space, helping them understand products and tools while addressing questions across chat, email and phone.

The role involves supporting customers before and after sales, explaining product features and advertising tools, investigating issues and recommending

Qualifications

• C1 English proficiency or higher.
• Strong written and spoken communication.
• Empathy and active listening.
• Ability to de-escalate customer concerns.
• Responsible handling of sensitive information.
• Adaptability and willingness to learn.

Responsibilities

• Provide assistance through chat, email and phone.
• Support customers before and after sales.
• Explain product features and advertising tools.
• Investigate issues and recommend suitable solutions.
• Manage difficult situations with professionalism.
• Maintain a friendly tone and a customer-first approach.

Skills

C1 English

Written communication

Verbal communication

Empathy

Active listening

De-escalation

Sensitive information handling

Adaptability

Job description

Now Hiring: Operations Customer Expert — Lisbon, Portugal

Cross Border Talents is looking for an English-speaking customer support professional who enjoys finding solutions and creating great customer experiences.

You will support small and medium-sized businesses in the digital advertising space, helping them understand products and tools while resolving their questions across different communication channels.

The role involves:

• Providing assistance through chat, email, and phone.
• Supporting customers before and after sales.
• Explaining product features and advertising tools.
• Investigating issues and recommending suitable solutions.
• Managing difficult situations with professionalism.
• Maintaining a friendly tone and a customer-first approach.

Your skills and qualities:

• C1 English proficiency or higher.
• Strong written and spoken communication.
• Empathy and active listening.
• Ability to de-escalate customer concerns.
• Responsible handling of sensitive information.
• Adaptability and willingness to learn.

Job information:

• Location: Lisbon, Portugal.
• Work model: On-site.