Business Client Advisor – Campaign Technology

Cross Border Talents; Lisboa; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Cross Border Talents is seeking a customer-facing AdTech support specialist in Lisbon to assist professional users with campaign setup and platform questions.

You will clarify processes, diagnose operational issues, and maintain clear records of interactions, leveraging your digital marketing experience and excellent communication to keep campaigns running smoothly.

Formación

• Fluent English required.
• Paid campaign management experience is mandatory.
• Experience in digital marketing and an AdTech or customer-support environment.
• Strong communication, analytical and troubleshooting skills.

Responsabilidades

• Support professional users with campaign setup and platform questions.
• Clarify processes, tools and service options.
• Identify the cause of operational problems and help resolve them.
• Maintain accurate records of customer interactions.

Conocimientos

Paid campaign management experience

Digital marketing

Clear communication

Analytical skills

Troubleshooting skills

Descripción del empleo

Put your AdTech knowledge to work in a customer-facing position. Support professional users with campaign-related questions and help them navigate a technology platform with confidence.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

• Support professional users with campaign setup and platform questions.
• Clarify processes, tools and service options.
• Identify the cause of operational problems and help resolve them.
• Maintain accurate records of customer interactions.

What you'll need

Fluent English ; previous paid campaign management experience (mandatory); experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.