B2B Ad Tech Support Specialist – Paid Ads Expert

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Meal allowance

International B2B technology enviro n

Resumo da oferta

Cross Border Talents is seeking an English-speaking B2B Customer Support Specialist to assist advertisers using digital advertising products. The role blends customer support, product troubleshooting and digital marketing knowledge, ideal for candidates with a Digital Marketing / Paid Ads background.

You will provide end-to-end troubleshooting via email and chat, collaborate with Product Operations and Engineering, and help maintain high service quality.

Qualificações

• Fluent English is required.
• Mandatory experience managing paid advertising campaigns.
• Degree in Marketing or related field.
• Digital marketing experience.
• Familiarity with social media products and digital advertising.
• Experience in customer support/contact-centre, preferably within Advertising Technology.
• Strong problem-solving and customer service skills.

Responsabilidades

• Provide end-to-end troubleshooting for advertising products via email and chat.
• Resolve technical and product-related queries.
• Collaborate with Product Operations and Engineering teams.
• Maintain strong customer satisfaction and service quality.
• Meet service-level and productivity targets; explain product features and recurring issues.

Conhecimentos

Fluent English

Paid ads experience

Digital marketing experience

Social media & digital advertising

Customer support experience

Problem-solving & customer service

Formação académica

Marketing degree or related field

Descrição da oferta de emprego

Cross Border Talents is seeking an English-speaking B2B Customer Support Specialist to assist advertisers using digital advertising products. The role blends customer support, product troubleshooting and digital marketing knowledge, ideal for candidates with a Digital Marketing / Paid Ads background.

You will provide end-to-end troubleshooting via email and chat, collaborate with Product Operations and Engineering, and help maintain high service quality.