Lisbon Airline Support Agent – Spanish Speaker & Growth

Boeva Tech; Lisboa; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Health insurance

Welcome bonus

Meal allowance

Performance bonus

Job summary

Boeva Tech in Lisbon, Portugal seeks an Airline Support Agent to assist airline customers in Spanish and English. You will handle reservations, changes, and inquiries via phone, email, and chat, delivering empathetic, efficient solutions and coordinating with internal teams to ensure top service.

The role offers comprehensive training, a dynamic multicultural environment, and opportunities for growth within the company. Start date and schedule align with business needs.

Qualifications

• Spanish: C1 (or higher), excellent written and spoken skills.
• English: B2 good working knowledge for internal communication.
• Strong problem-solving skills and a positive attitude.
• Flexibility to work shifts: Monday to Sunday, 08:00–21:00 (2 rotating days off).

Responsibilities

• Provide top-quality support to airline customers via phone, email, and chat.
• Assist with reservations, flight changes, cancellations, and general inquiries.
• Deliver empathetic and efficient solutions while ensuring a smooth travel experience.
• Work with internal teams to resolve complex cases and maintain high service standards.
• Represent the airline with professionalism, enthusiasm, and a customer-first mindset.

Skills

Spanish (C1)

English (B2)

Problem-solving

Flexibility

Job description

Boeva Tech in Lisbon, Portugal seeks an Airline Support Agent to assist airline customers in Spanish and English. You will handle reservations, changes, and inquiries via phone, email, and chat, delivering empathetic, efficient solutions and coordinating with internal teams to ensure top service.

The role offers comprehensive training, a dynamic multicultural environment, and opportunities for growth within the company. Start date and schedule align with business needs.