Bilingual Travel Support Agent – Spanish/English (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

€920 base salary per month

Welcome bonus of €1,000

Performance bonus up to €120 per month

Meal allowance €7.63 net per working日

Office-based role in Lisbon

Start date 19 November 2026

Job summary

Cross Border Talents is seeking a Customer Service Agent in Lisbon to support customers in Spanish and English across calls, emails and chats. You will manage bookings and assist with tickets, changes, and back-office tasks while handling escalated cases with professionalism.

Ideal candidates have Spanish (C1) and English (B2) proficiency, at least 6 months in a contact center, strong communication and empathy, and are available for rotating shifts.

Qualifications

• Fluent Spanish (C1 minimum) and English (B2 minimum), spoken and written.
• At least 6 months of contact centre or customer service experience, including high volumes of incoming calls.
• Resilience and professionalism when handling complaints and escalations.

Responsibilities

• Support customers via phone, email and chat.
• Handle information requests, sales inquiries and complaints.
• Manage bookings: create, modify and cancel reservations.
• Support back-office tasks such as ticket issuance, changes and cancellations.
• Handle sensitive and escalated customer cases professionally.
• Provide accurate, real-time information and tailored solutions.

Skills

Spanish (C1) and English (B2) fluency

Contact center experience

Active listening & empathy

Tools

Sabre

Amadeus

Galileo

Job description

Cross Border Talents is seeking a Customer Service Agent in Lisbon to support customers in Spanish and English across calls, emails and chats. You will manage bookings and assist with tickets, changes, and back-office tasks while handling escalated cases with professionalism.

Ideal candidates have Spanish (C1) and English (B2) proficiency, at least 6 months in a contact center, strong communication and empathy, and are available for rotating shifts.