Bilingual Customer Support Rep (Spanish) – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 23,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Total bonus package

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Support Representative who speaks Spanish and English to manage inbound calls and resolve complex inquiries. The role is on-site in Lisbon and requires a calm, empathetic customer-first approach.

Key responsibilities include handling high-volume calls, de-escalating difficult interactions, and applying sound judgement to assist customers effectively. A strong emphasis is placed on resilience and clear communication.

Qualifications

• Fluent Spanish (C1) and English (B2) written and spoken.
• Mandatory prior customer service experience, ideally in high-volume phone support.
• Strong communication, active listening, empathy, and problem-solving abilities.
• Resilience to maintain professionalism in challenging situations.

Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• De-escalate sensitive customer situations with empathy and patience.
• Demonstrate sound judgment when addressing customer needs.

Skills

Active listening

Empathy

Communication

Phone support

Problem solving

Job description

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Support Representative who speaks Spanish and English to manage inbound calls and resolve complex inquiries. The role is on-site in Lisbon and requires a calm, empathetic customer-first approach.

Key responsibilities include handling high-volume calls, de-escalating difficult interactions, and applying sound judgement to assist customers effectively. A strong emphasis is placed on resilience and clear communication.