Bilingual Customer Support Specialist Spanish/English Lisbon

Cross Border Talents; Lisboa; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development

Multicultural environment

Job summary

Cross Border Talents in Lisbon is seeking a multilingual Customer Service Representative to join a growing team supporting an international client. You will handle inquiries via phone, email and chat in Spanish (LATAM), Spanish, and English, delivering accurate, compassionate help.

This on-site role offers paid training, strong team leadership guidance, clear career development paths, and a friendly multicultural environment in a dynamic offices in Lisbon.

Qualifications

• Fluent in Spanish (LATAM) and English.
• Excellent written and spoken command of the languages listed above.
• Professional, friendly and patient communication style.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Spanish (LATAM)

Spanish

English

Job description

Cross Border Talents in Lisbon is seeking a multilingual Customer Service Representative to join a growing team supporting an international client. You will handle inquiries via phone, email and chat in Spanish (LATAM), Spanish, and English, delivering accurate, compassionate help.

This on-site role offers paid training, strong team leadership guidance, clear career development paths, and a friendly multicultural environment in a dynamic offices in Lisbon.