Bilingual Spanish Client Support Specialist – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Attractive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Onsite work

Job summary

Cross Border Talents in Lisbon seeks a Spanish Client Services Specialist to join a customer-focused team. You will handle inquiries across phone, chat, email, and social channels, assisting with account management, basic technical support, and billing questions.

Ideal candidates are fluent in Spanish (C2), have 0–1 year in customer support, and enjoy helping clients while learning in a dynamic onsite environment.

Qualifications

• Fluent in Spanish (C2 level)
• 0–1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Responsibilities

• Deliver top-tier support across phone, chat, email and social channels
• Assist with account setup, verification, logins, and financial transactions
• Handle technical and billing questions with professionalism
• Foster strong client relationships through clear communication
• Uphold quality by following company policies and suggesting process improvements
• Serve as trusted advisor to enhance customer experience
• Drive operational improvements based on customer feedback

Skills

Spanish proficiency

client communication

leadership

analytical thinking

strong written/verbal communication

eagerness to learn

Job description

Cross Border Talents in Lisbon seeks a Spanish Client Services Specialist to join a customer-focused team. You will handle inquiries across phone, chat, email, and social channels, assisting with account management, basic technical support, and billing questions.

Ideal candidates are fluent in Spanish (C2), have 0–1 year in customer support, and enjoy helping clients while learning in a dynamic onsite environment.