Bilingual Spanish–English Customer Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Job summary

Cross Border Talents is seeking a bilingual Spanish & English Customer Service Representative to join our Lisbon team. This on-site role requires friendly, solution-focused support for Spanish- and English-speaking customers.

You will handle inquiries, resolve issues, and deliver high-quality service while working a 7:00–21:00 schedule with two days off per week in rotational patterns, including weekends. Start date: 17/10/2026.

Qualifications

• C1 level of English, demonstrated through an English assessment.
• Fluent in Spanish for customer interactions.

Responsibilities

• Handle customer inquiries and requests professionally.
• Resolve customer issues efficiently and accurately.
• Provide clear information and appropriate solutions.
• Maintain a strong customer-focused approach.

Skills

Spanish (C1)

English (C1)

Customer service

Communication

Job description

Spanish & English(C1) Customer Service Representative

Location: Lisbon, Portugal

Work Model: On-site

Schedule: Monday–Sunday, 07:00–21:00, with 2 rotational days off per week.

Willingness to work rotational shifts, including weekends.

Start date: 17/10/2026

Provide professional customer support in Spanish and English (C1).

Assisting customers with inquiries and resolving issues while delivering a high-quality customer experience.

Key Responsibilities:

Handle customer inquiries and requests professionally.

Resolve customer issues efficiently and accurately.

Provide clear information and appropriate solutions.

Maintain a strong customer-focused approach.

Languages:

Communicate effectively with customers in Spanish and English.

Requirements:

C1 level of English, demonstrated through an English assessment.

Fluent in Spanish for customer interactions.

Experience:

Minimum 1 year of Customer Service experience.

Strong communication and customer service skills.

Accepted Documents: EU ID, Portuguese Residence Card, Manifestação de Interesse, or qualifying valid/expired Type D work visa documentation with AIMA appointment and NIF.