Bilingual Spanish-English Customer Ops Expert (Remote)

Cross Border Talents; Lisboa; Remote; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

Cross Border Talents is seeking a Spanish & English Operations Customer Expert who will work 100% remotely from Lisbon, Portugal. The role entails delivering exceptional customer service, handling account, billing and technical issues, and providing accurate product information.

You must be fluent in Castilian Spanish and B1 English, with Catalan and Valencian support preferred. Strong communication, problem-solving and tech comfort are essential; accommodation is provided and shifts may include

Qualifications

• Full fluency in Castilian Spanish and B1 English.
• Support for one of the following language combinations: Catalan + Valencian.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer service abilities.
• Comfortable working with technology and digital platforms.
• Empathetic, adaptable, and detail-oriented.

Responsibilities

• Deliver exceptional customer service across multiple interactions.
• Assist with account, billing, and technical issues.
• Identify customer needs and provide timely, effective solutions.
• Provide accurate information about products, services, and features.
• Maintain high customer satisfaction and performance standards.
• Document and handle customer inquiries with attention to detail.

Skills

Castilian Spanish

B1 English

Catalan

Valencian

Job description

Spanish & English Operations Customer Expert
Work Model: 100% Remote
Location: Lisbon, Portugal
Accommodation Support: Provided
Working Hours: 40 hours per week, 8 hours per day + 1-hour lunch
Schedule: Monday–Sunday, 24/7 rotational shifts, including nights, weekends, and holidays
Start date: 16/11/2026

Provide professional and empathetic customer support, assisting customers with account management, billing inquiries, technical troubleshooting, and product or service-related questions.
Key Responsibilities
Deliver exceptional customer service across multiple interactions.
Assist with account, billing, and technical issues.
Identify customer needs and provide timely, effective solutions.
Provide accurate information about products, services, and features.
Maintain high customer satisfaction and performance standards.
Document and handle customer inquiries with attention to detail.

Requirements
Full fluency in Castilian Spanish and B1 English.
Support for one of the following language combinations: Catalan +Valencian
Excellent communication and interpersonal skills.
Strong problem-solving and customer service abilities.
Comfortable working with technology and digital platforms.
Empathetic, adaptable, and detail-oriented.

Documentation: EU Passport OR Portuguese residence permit