Bilingual Customer Support Specialist — Basque/Spanish (24/7)

TP; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Relocation assistance

Meal allowance

Free meals

Language courses

Sport activities

Social events

Training & development

Public transport access

Resumo da oferta

Netflix in Lisbon is seeking a dedicated Customer Service Representative to deliver outstanding support for account management, billing, and technical issues. You will articulate Netflix products and features clearly while identifying needs and offering timely solutions.

Ideal candidates communicate fluently in Castilian and Basque (C1) with solid English (B1), and thrive in a fast-paced, team-oriented environment requiring flexible 24/7 shifts.

Qualificações

• Fluent written and verbal communication in Castilian and Basque (C1).
• Good knowledge of English (B1).
• Excellent communication and interpersonal skills.
• Passionate about customer service and problem-solving.
• Comfortable working with technology and digital platforms.
• Demonstrate empathy, adaptability and attention to detail.
• Thrive in a fast-paced and team-oriented environment.

Responsabilidades

• Deliver an exceptional customer experience through professional and empathetic support.
• Assist customers with account management, billing inquiries and technical troubleshooting.
• Provide accurate information regarding Netflix products, services and features.
• Identify customer needs and offer effective solutions in a timely manner.
• Ensure high levels of customer satisfaction while meeting quality and performance standards.
• Maintain a positive and customer-centric approach in every interaction.
• Shift flexibility: supporting 24/7 shift rotation: work on a rotating schedule, including nights, weekends, and holidays.

Descrição da oferta de emprego

Netflix in Lisbon is seeking a dedicated Customer Service Representative to deliver outstanding support for account management, billing, and technical issues. You will articulate Netflix products and features clearly while identifying needs and offering timely solutions.

Ideal candidates communicate fluently in Castilian and Basque (C1) with solid English (B1), and thrive in a fast-paced, team-oriented environment requiring flexible 24/7 shifts.