French Payments Solutions Specialist - Lisbon (On-Site)

Deborah Castro; Viseu; On-site; EUR 20,000 - 27,000; Full time

Job summary

Deborah Castro in Lisbon is seeking a French-speaking Payment Solutions Specialist to support business clients through phone, email and chat, guiding them through digital payment processes with clarity and care. You'll assist with account verification, payment steps, and security procedures while adhering to regulatory guidelines, updating records and collaborating with an international team.

The role offers on-site work in Lisbon, full-time hours, rotating shifts including weekends, competitive

Qualifications

• Native or fluent French, both written and spoken.
• Strong command of English.
• Experience in a client-facing or service-oriented position is a plus.
• Excellent communication and active-listening skills.
• Strong attention to detail when handling sensitive information.
• Analytical thinking and the confidence to resolve issues independently.

Responsibilities

• Assisting business clients across phone, email and chat.
• Guiding clients through account-related questions and payment processes.
• Supporting identity verification and account information confirmation.
• Investigating issues and providing clear, effective solutions.
• Following regulatory guidelines and internal security procedures.
• Maintaining accurate records and updating internal systems.
• Collaborating with an international team and sharing best practices.

Skills

French fluency

English proficiency

Communication skills

Attention to detail

Analytical thinking

Independent problem solving

Job description

Deborah Castro in Lisbon is seeking a French-speaking Payment Solutions Specialist to support business clients through phone, email and chat, guiding them through digital payment processes with clarity and care. You'll assist with account verification, payment steps, and security procedures while adhering to regulatory guidelines, updating records and collaborating with an international team.

The role offers on-site work in Lisbon, full-time hours, rotating shifts including weekends, competitive