French-Speaking FinTech Payments Specialist in Lisbon

Deborah Castro; Braga; On-site; EUR 34,000 - 52,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Relocation assistance (EU)

Initial training and mentoring

Job summary

Deborah Castro in Lisbon is seeking a French-speaking Payment Solutions Specialist to join an international project in Lisbon. You will support business clients with account-related matters, guide them through digital payment processes and ensure interactions are clear, accurate and professional.

The role requires native or fluent French and strong English, on-site work in Lisbon, full-time, rotating shifts including weekends, and a comprehensive training program with onboarding, mentoring and

Qualifications

• Native or fluent French, written and spoken
• Strong command of English
• Client-facing or service-oriented background is a plus
• Excellent communication and listening skills
• Attention to detail with sensitive information
• Analytical thinking and independent problem-solving
• Good computer skills and quick platform learning
• Friendly, professional, proactive working style

Responsibilities

• Assisting business clients across phone, email and chat
• Guiding clients through account-related questions and payment processes
• Supporting identity verification and account information confirmation
• Investigating issues and providing clear, effective solutions
• Following regulatory guidelines and internal security procedures
• Ensuring timely follow-up and successful resolution of each interaction
• Maintaining accurate records and updating internal systems
• Collaborating with an international team and sharing best practices
• Creating a professional and reassuring experience for every client

Job description

Deborah Castro in Lisbon is seeking a French-speaking Payment Solutions Specialist to join an international project in Lisbon. You will support business clients with account-related matters, guide them through digital payment processes and ensure interactions are clear, accurate and professional.

The role requires native or fluent French and strong English, on-site work in Lisbon, full-time, rotating shifts including weekends, and a comprehensive training program with onboarding, mentoring and