Bilingual Digital Ads Support Specialist (EN/ES)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Job summary

Cross Border Talents is seeking a Spanish & English-speaking Customer Service Specialist in Lisbon to support digital advertising products and services. You will handle inquiries in Spanish and English, resolve issues, and contribute to a positive customer experience in an international setting.

The role requires familiarity with social media and digital advertising, with shifts including early and late windows and potential future 24/7 rotation. On-site in Lisbon.

Qualifications

• Fluency in Spanish and English.
• Experience in digital marketing or paid advertising campaigns.
• Previous experience in a contact centre or customer service programme related to advertising technology.
• Familiarity with social media products and a basic understanding of digital advertising.
• Strong communication and customer service skills.
• Flexibility to work rotational shifts.
• A degree in Marketing or related field is an advantage.

Responsibilities

• Provide customer support in Spanish and English.
• Assist users with enquiries related to digital advertising products and services.
• Help resolve issues while maintaining a professional and customer-focused approach.
• Apply knowledge of social media and digital advertising to support customers.
• Contribute to a positive customer experience in an international environment.

Job description

Cross Border Talents is seeking a Spanish & English-speaking Customer Service Specialist in Lisbon to support digital advertising products and services. You will handle inquiries in Spanish and English, resolve issues, and contribute to a positive customer experience in an international setting.

The role requires familiarity with social media and digital advertising, with shifts including early and late windows and potential future 24/7 rotation. On-site in Lisbon.