Customer Support Agent, Payment Solutions, English

CallForTalents; Lisboa; Presencial; EUR 20.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Complexity bonus

Descripción de la vacante

CallForTalents in Lisbon, Portugal seeks a dedicated B2B customer support specialist to deliver high-quality English-language assistance to business clients. You will address inquiries, troubleshoot issues, and offer tailored solutions to help clients maximize the platform for sales, operations, and orders.

Responsibilities include handling phone, email and chat support, verifying account information, and ensuring regulatory compliance while maintaining a top-tier service standard in English.

Formación

• Previous experience in paid campaign management (mandatory).
• Experience in digital marketing.
• Experience in a contact centre or customer service program for an advertising technology company.
• Familiarity with social media platforms and a basic understanding of digital advertising.
• Strong customer service skills and a customer-oriented mindset.
• Fluent English (C1).

Responsabilidades

• Deliver personalized customer support by phone, email and/or chat.
• Assist business clients with questions and issues related to the platform and its services.
• Identify account holders and verify account information following established procedures.
• Provide accurate information and effective solutions to customer inquiries.
• Follow all regulatory requirements, internal policies and procedures.
• Maintain a consistently high standard of service in English.

Conocimientos

Fluent English

Customer service

Digital marketing

Paid campaign management

Contact centre experience

Educación

Marketing degree

Descripción del empleo

Join a customer support team for a leading provider of payment solutions. You will deliver high-quality B2B support to business clients in English, helping them with inquiries, troubleshooting technical and operational issues, and providing tailored solutions so they can make the most of a business technology platform that supports sales, operations, inventory, customer communication, appointments and online orders.

Key points

• Language: English (C1)
• Schedule: 24/7 operations, Monday to Sunday, on rotational shifts including night shifts, with two rotating days off
• Compensation: Monthly gross salary, plus a net meal allowance for each working day and a complexity bonus
• Relocation: No relocation support provided

Responsibilities

• Deliver personalized customer support by phone, email and/or chat
• Assist business clients with questions and issues related to the platform and its services
• Identify account holders and verify account information following established procedures
• Provide accurate information and effective solutions to customer inquiries
• Follow all regulatory requirements, internal policies and procedures
• Maintain a consistently high standard of service in English

Requirements

• Previous experience in paid campaign management (mandatory)
• Experience in digital marketing
• Experience in a contact centre or customer service program for an advertising technology company
• Familiarity with social media platforms and a basic understanding of digital advertising
• Strong customer service skills and a customer-oriented mindset
• Fluent English (C1)

Preferred

• A degree in Marketing or a related field