Customer Support Agent, Payment Solutions, English

Cross Border Talents; Lisboa; Presencial; EUR 20.000 - 33.000; Jornada completa

Descripción de la vacante

Cross Border Talents is seeking a customer support professional in Lisbon to deliver high-quality English-language support to business clients via phone, email and chat. You will troubleshoot platform-related inquiries, verify account details, and provide tailored solutions to ensure smooth operation of our payment solutions platform.

The role requires handling 24/7 shifts, including nights, with two rotating days off, and a monthly gross salary plus a net meal allowance and a complexity bonus.

Formación

• Mandatory experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or customer service program for an advertising technology company.
• Familiarity with social media platforms and a basic understanding of digital advertising.
• Strong customer service skills and a customer-oriented mindset.
• Fluent English (C1).
• Preferred: a degree in Marketing or related field.

Responsabilidades

• Deliver personalized customer support by phone, email and/or chat.
• Assist business clients with questions and issues related to the platform and its services.
• Identify account holders and verify account information following established procedures.
• Provide accurate information and effective solutions to customer inquiries.
• Follow all regulatory requirements, internal policies and procedures.
• Maintain a consistently high standard of service in English.

Conocimientos

English (C1)

Customer service

Digital marketing knowledge

Educación

Marketing degree

Descripción del empleo

Join a customer support team for a leading provider of payment solutions. You will deliver high-quality B2B support to business clients in English, helping them with inquiries, troubleshooting technical and operational issues, and providing tailored solutions so they can make the most of a business technology platform that supports sales, operations, inventory, customer communication, appointments and online orders.

Key points

• Language: English (C1)
• Schedule: 24/7 operations, Monday to Sunday, on rotational shifts including night shifts, with two rotating days off
• Compensation: Monthly gross salary, plus a net meal allowance for each working day and a complexity bonus
• Relocation: No relocation support provided

Responsibilities

• Deliver personalized customer support by phone, email and/or chat
• Assist business clients with questions and issues related to the platform and its services
• Identify account holders and verify account information following established procedures
• Provide accurate information and effective solutions to customer inquiries
• Follow all regulatory requirements, internal policies and procedures
• Maintain a consistently high standard of service in English

Requirements

• Previous experience in paid campaign management (mandatory)
• Experience in digital marketing
• Experience in a contact centre or customer service program for an advertising technology company
• Familiarity with social media platforms and a basic understanding of digital advertising
• Strong customer service skills and a customer-oriented mindset
• Fluent English (C1)

Preferred

• A degree in Marketing or a related field