Business Client Advisor – Campaign Technology

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a customer-facing AdTech Support professional to help professional users set up campaigns and navigate our platform.

You will clarify processes, troubleshoot issues, and maintain accurate records of customer interactions to ensure campaigns run smoothly and efficiently. Fluent English and paid campaigns experience are mandatory, with strong communication and problem-solving skills in digital marketing or AdTech environments.

Qualifications

• Fluent English; previous paid campaign management experience is mandatory.
• Experience in digital marketing and an AdTech or customer-support environment.
• Strong communication, analytical and troubleshooting skills.
• Confidence using digital platforms.

Responsibilities

• Support professional users with campaign setup and platform questions.
• Clarify processes, tools and service options.
• Identify the cause of operational problems and help resolve them.
• Maintain accurate records of customer interactions.

Skills

Paid campaigns

Digital marketing

Communication

Analytical thinking

Troubleshooting

Digital platforms

Job description

Put your AdTech knowledge to work in a customer-facing position. Support professional users with campaign-related questions and help them navigate a technology platform with confidence.

About the role

Support business customers who rely on digital advertising technology to manage their campaigns and day-to-day operations. In this B2B role, you'll combine your understanding of paid campaigns with clear communication and practical troubleshooting. Your ability to explain platform processes and resolve customer questions will help businesses keep their work moving.

What you'll do

• Support professional users with campaign setup and platform questions.
• Clarify processes, tools and service options.
• Identify the cause of operational problems and help resolve them.
• Maintain accurate records of customer interactions.

What you'll need

Fluent English ; previous paid campaign management experience (mandatory); experience in digital marketing and an AdTech or customer-support environment; strong communication, analytical and troubleshooting skills; and confidence using digital platforms.