Bilingual Customer Support — Business Payments (Spanish/English)

Cross Border Talents; Oeiras; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

€7.63 net meal allowance per working日

€65 complexity bonus

Marketing-related degree is anAdvAntAg

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Spanish-speaking Customer Support Agent to support business customers on a digital payments and business tech platform. You will handle B2B service inquiries, account questions and troubleshooting in Spanish and English.

Preferred background includes paid campaigns, digital marketing and customer service within an AdTech environment, plus familiarity with social media and digital advertising.

Qualifications

• Fluent in Spanish and English for B2B support.
• Experience with paid campaigns and digital marketing.
• Familiar with social media platforms and digital advertising.
• Experience in AdTech customer service environments is a plus.

Responsibilities

• Provide B2B customer support via phone, email and chat.
• Assist business clients with platform, account and service questions.
• Investigate issues and provide effective solutions.
• Verify account-holder details according to procedures.
• Maintain records and comply with internal policies.

Skills

Spanish

English

Customer service

Communication skills

Paid campaigns

Digital marketing

Social media familiarity

Education

Marketing degree (advantage)

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Spanish-speaking Customer Support Agent to support business customers on a digital payments and business tech platform. You will handle B2B service inquiries, account questions and troubleshooting in Spanish and English.

Preferred background includes paid campaigns, digital marketing and customer service within an AdTech environment, plus familiarity with social media and digital advertising.